Returns, Exchange & Repairs
What is the return & exchange policy ?
We have a 15 days return & exchange policy.
What is your 15 days Money Back Policy ?
This means you have 15 days from the date of delivery to return your order.
What is the process of returning or exchanging the product?
You can initiate a return form your orders page.
How will I receive my refund?
In case of prepaid orders, your refund will be processed back to your original mode of payment or as store credits. In case of COD orders you can get it in credits or in your desired account.
What if i receive the wrong/damaged product?
Please reach out to us as soon as possible if you receive a wrong/damaged product.
What is I want to change the color/size of the jewellery already in transit?
In this case you can simply deny the delivery and order again.
Do I Need To Pay For Shipping The Product Back To You ?
In case of refunds, the return shipping is deducted from the refund amount, otherwise we don't charge for it.
Lifetime Exchange And Buy Back Policy
We offer lifetime buyback of our products for the price of silver in it.
Is customised jewellery returnable/ exchangeable?
Customised orders are not returnable nor exchangeable.
How Do I Return The Product To Odins Within The 15 Day Time Frame ?
You can simply initiate return from the orders page
What if I returned the wrong product?
In case we receive a wrong, damaged or used product, Odins reserves the right to deny refunds.